Levante’s COVID-19 Strategy

Follow best Management and Public Health Practices

Some of our strategies included:

  • Keep on top of Public Health Directives. Implement early.
  • Since Levante owns multiple residences, we had weekly (sometimes daily) conference calls throughout the pandemic with our General Managers and Directors of Care so that everyone was on the same page regarding implementing the most recent Public Health directives. This was, and continues to be, a great time for collaborating on questions that inevitably arise and offering mutual support and ideas.
  • Keep meticulous records of everything. Make sure your GM’s have an Outbreak Binder and they record their actions, updates and letters sent out to date.
  • Keep leadership/staff accountable
  • Be grateful for your staff. Levante is fortunate to have great leadership and staff and we were able to offer a staff bonus.
  • Partner with others in the industry, hospitals, ORCA, RHRA to keep on top of PPE and other necessary medical supplies. Doing so, we were able to keep our residences well stocked.
Review and Revise your Outbreak Plan

Some of our strategies included:

  • Prior to Covid, all retirement residences should already have a detailed outbreak plan in place that was regularly reviewed.
  • Upon Covid, we revised this plan with our GMs every time there was a change in Public Health Protocol. If this happens again, we will have the structure in place to  implement as per Public Health directives.
  • Have your GM’s and DOC’s talk through together with staff their plans surrounding what will happen if a resident or staff member:
    • is showing symptoms
    • tests positive
    • returns from the hospital
    • passes away
Practice Open Transparent Communication

Some of our strategies included:

  • Transparency modeled and requested from the top down.
  • Encourage General Managers and Directors of Care to ask for help if they need it.
  • Send out regular updates to residents and their families.
  • Send out regular updates to staff.

Disclaimer

This document is not intended to provide the basis of any credit or other evaluation, does not constitute or form part of any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for, any securities, nor shall any part of this document form the basis of, or be relied on in connection with, any contract or investment decision in relation to any securities.

Forward-Looking Information

This documents contains forward-looking information and are provided for the purpose of presenting information about management’s current expectations and plans relating to the future. Readers are cautioned that such statements may not be appropriate for other purposes. All statements other than statements of historical facts are forward-looking statements and include statements relating to the outlook of the senior living sector and Levante’s anticipated value creation strategy. Forward-looking statements are based upon a number of assumptions and are subject to a number of known and unknown risks and uncertainties, many of which are beyond our control, including the effect of the COVID-19 pandemic on Levante’s financial condition, the senior living sector, and society as a whole, that could cause actual results to differ materially from those that are disclosed in or implied by such forward-looking statements. There can be no assurance that forward-looking information will prove to be accurate, as actual results and future events could differ materially from those expected or estimated in such statements. Accordingly, readers should not place undue reliance on forward-looking information. Levante is not under any duty to update any of the forward-looking statements except as otherwise required by applicable legislation.